Warranty Check

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Congratulations on your purchase of Nugens products. To ensure a satisfactory service, Nugens Technology promises to implement the following after-sales services. Please read below terms and limitations to retain Warranty Plan described in this document.

1-year Basic Warranty Protection

1. Nugens promises warranty protection, material and structure perfection started from the delivery date within 1 year. The warranty does not apply to damage caused by accident and intention. Warranty exceeds 1-year Limitation is subject to charging additional cost by Nugens Technology.

2. Within a 1-year Warranty Protection, Nugens has the right to require returning products and handling time after receiving returns.

3. Warranty protection covers machine and its major parts; does not apply to peripherals which include USB cable, HDMI cable and VGA cable.

4. Please keep the original Nugens product box. While returning products, please pack with original Nugens product box and apply shock and wet resistance in the shipping process.

5. Nugens is authorized to remove warranty protection from the product damaged in the shipping process.

6. Customers are subject to paying a shipping fee for returning the product. Nugens will be responsible for repairing, cost and return to customers after products are confirmed to fall under repair policy and judgement.

7. Warranty protection does not contain all sorts of damage circumstances. If your circumstances are not protected by Nugens warranty policy, Nugens will inform customers; customers will need to decide whether to proceed with repairing or retreating.

8. Please reply to Nugens within 7 days after Nugens has sent the repair quotation. After 7 days, Nugens will return the goods in unrepaired condition.

9. After 30 days of notice is taken from Nugens to the customer, Nugens will not be held responsible for the storage of the uncollected goods if the customer refuses to take back the goods or refuses to receive goods from the courier. Nugens shall have the right to dispose of the repaired or unrepaired goods and use the proceeds to offset the repair and storage costs.

10. After repairs are complete, Nugens is authorized to manage the shipping process.

11. After receiving products, please test them immediately. If there is spotted damage, you are authorized not to pick up from forwarder, please contact us immediately if you find damages right after you receives products. Nugens is authorized to reject your objection if there is a delay in reporting damages.

12. If the returned product is discontinued or unable for repair, Nugens is authorized to find a substitute or alternative for customers with their mutual consent.


Below information is excluded from warranty protection

1. Warranty protection label removed or unidentifiable.

2. Operation and care do not correspondent with the instruction described in the user manual.

3. Third-party repairing, upgrading, re-assembling, and dismantling of Nugens machine.

4. Unpredictable accidents or disasters causing damage to Nugens products.

5. Intend action to damage Nugens products caused by human or living creatures.


For any inquiry, please contact sales@nugenstech.com

Nugens should have the final say when it comes to debating and interpretation within this document.