2. FAQ

FAQ

Nugens V500 Touch Sensor mismatch with touch monitor?

Please go to setting and adjust the same resolution as the touch monitor resolution.

Nugens V500 Fail to save video recording to SD card?

Please reord a video longer than 10 secs to prevent from not loading to SD card.

Nugens V500 No audio sound when playing video recording?

Video recording will capture both video and audio and saved in the SD card, while Nugens V500 doesn't support audio output port, therefore please side load your video from SD card to your PC for a complete audio and video replay.

Nugens V500 How to prevent from projecting wavy image?

Please go to setting and switch the MHz between 50 and 60

Nugens V500 What kind of file format can be saved in SD card

Nugens V500 can only read the videos and photos that are captured by itself.

Nugens V500 How to set video live stream?

Before live streaming, please set the video source and mic source as Nugens V500

Nugens V500 How to fix document camera latency (lag) when capturing on PC software?

PC software captures pictures by its CPU/GPU, CPU/GPU is the processing center. Let us move down the resolution by adjusting from the bar at the bottom of software UI to the resolution of 800X600. Latency is gone.

Nugens MK-B100 Tri-Fold Touch Bluetooth Keyboard: How to unlock failed pairing?

  • Step1: Insert “1” as PIN code and select connect with your device.
  • Step2: Insert “1” and press “Enter” with your MK-B100.

Nugens MINI-PC Stick: How to fix when Windows10 upgrade makes hard disk storage is not enough or freeze occurs when upgrading.

  • Step 1: Select “Start” and search for “CMD” (Command), right click, then select “Run as administrator”.
  • Step 2: Insert the commands below on the command field,“net stop wuauserv”
  • Step 3: Open “File Explorer”, find “C:\Windows\SoftwareDistribution” and delete all the files in this folder.
  • Step 4: Switch back to command windows and insert the commands below,“net start wuauserv“

Nugens VX100 Wireless Conference Microphone-Speaker: Low Battery and Full Charging / Bluetooth Connection Setting.

VX100 Battery Info:

  1. If VX100’s battery is low, the Microphone Switch Button / Battery Button (Rightmost) will blink.
  2. We suggest you charge VX100 about 2-3 hours for full charging, the Battery Button (Rightmost) will not blinking now.
  3. VX100 does not have “Full Charging Indicator Light”, only have “Low Battery Indicator Light”.

VX100 Bluetooth Connection Info:

  1. Long press “Bluetooth Pairing Button” (Leftmost) to pair with device.
  2. After turn OFF VX100, and the next time you turn it ON and using it with the same device that paired before, you only need to press (1 second) the “Bluetooth Pairing Button”, it will auto connect to the device within 10 seconds.
    (If you long press the “Bluetooth Pairing Button” again, you will need to re-pairing it.)

Nugens MK-T5W Air Mouse / Keyboard:Red indicator light and no response when pressing any buttons?

Red indicator light means the Air Mouse is in Infrared Remote-Control Mode, so you cannot use it to control your device as a mouse; Please press “OK” + “Menu” to switch into Air Mouse with Keyboard Mode.

Green indicator light means Air Mouse with Keyboard Mode, please refer to manual for more info.

I have already connected document camera / conference camera correctly, but the device was still not working?

  1. Please check your antivirus software or Firewall Settings. It may blocking the device or Nugens Visualizer Software or CamSwitcherPreview Software, please allow it to access or authorize it to whitelist.
  2. Please check your Windows Setting à Privacy Settings à Camera à Allow apps to access your camera à Turn it ON
  3. Please unplug the USB and plug back to the USB port, restart PC and try it again.