FAQ

V500 Touch Sensor mismatch with touch monitor?

Please go to setting and adjust the same resolution as the touch monitor resolution.

Fail to save video recording to SD card?

Please reord a video longer than 10 secs to prevent from not loading to SD card.

No audio sound when playing video recording?

Video recording will capture both video and audio and saved in the SD card, while Nugens V500 doesn't support audio output port, therefore please side load your video from SD card to your PC for a complete audio and video replay.

How to prevent from projecting wavy image?

Please go to setting and switch the MHz between 50 and 60

What kind of file format can be saved in SD card

Nugens V500 can only read the videos and photos that are captured by itself.

How to set video live stream?

Before live streaming, please set the video source and mic source as Nugens V500

How to fix document camera latency (lag) when capturing on PC software?

PC software captures pictures by its CPU/GPU, CPU/GPU is the processing center. Let us move down the resolution by adjusting from the bar at the bottom of software UI to the resolution of 800X600. Latency is gone.